Return Policy

 

 

At International Light House, we want you to have a satisfying shopping experience. Therefore, we offer a 3-day return policy, ensuring that you have 3 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with all tags, and in its original packaging. Additionally, you’ll need to provide the receipt or proof of purchase.

To initiate a return, please reach out to us via email at info@ilglight.com or contact us at 03008481249.

If your return request is approved, we’ll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we can only accept items that have been returned following the proper procedure.

For any questions or concerns about returns, you can always get in touch with us at info@ilglight.com or by calling us at 03008481249.

 

**Damages and Issues**

Upon receiving your order, please inspect it promptly. If you discover that the item is defective, damaged, or if you’ve received the wrong item, please contact us immediately. We will work with you to evaluate the issue and make it right.

 

**Exchanges**

If you’d like to exchange an item, the quickest way to ensure you get what you want is to return the item you have. Once your return is approved, you can make a separate purchase for the new item.

 

**Refunds**

After we receive and inspect your return, we will notify you regarding the approval status of your refund. If your return is approved, the refund will be automatically processed to your original payment method within 2-3 business days. Keep in mind that it may take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@ilglight.com or call us at 03008481249. We are here to assist you throughout the return and refund process.

 

**Refund Policy Summary:**

– Custom color, custom size, and promotional/sale items: No refunds or exchanges once order is confirmed.

– Custom orders are final due to personalization.

– Promotional/sale items are final sale, with exceptions for product defects or damages.

– Regular items follow our standard return policy; check our website for details.

– Contact our customer support for assistance. Thank you for choosing us!